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Welcome!

Welcome to the new interactive bank survey tool, a free resource for Peer Intelligence® participants based on data from the Bank Executive Business Outlook Survey. To access the tool, please enter the email address through which you receive emails from Peer Intelligence. This site is not intended for mobile use and may not work well on older versions of Internet Explorer. If you have trouble logging in, contact the Community Manager. Thank you and enjoy!


*If you need assistance with your login, please email banksurvey@promnetwork.com or call (800) 416-2496. The interactive bank survey tool is intended for use only by registered Peer Intelligence® members. Access by others is not permitted.

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Click the button below to download the most recent Bank Executive Business Outlook Survey PDF.

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Executive Summary

The COVID-19 pandemic continues to create significant challenges for the banking sector and the U.S. economy as a whole. Though bankers are somewhat less negative about the economy than they were in the second quarter of 2020, nearly two-thirds reported that overall conditions for their bank were worse than at the same time last year, and almost 40% believed they would worsen over the 12 months ahead.

With regards to how COVID-19 has impacted bank operations, almost all respondents (98%) indicated that monthly foot traffic at their branches dropped in comparison to pre-COVID-19 levels. Ninety-seven percent of bankers saw visits to their bank's mobile app rise, mirroring the percent of those that reported a decline in in foot traffic at branches.

Despite the almost universal decline in branch traffic, only 7% indicated their institutions plan to reduce the number of branches following the pandemic.